frequently asked Questions
General questions
How can I place an order?
You can place an order through our website by adding the desired items to your shopping cart and completing the checkout process.
Which payment methods are accepted?
We accept various payment methods including credit cards, PayPal and bank transfers. Further information can be found in the payment area during the ordering process.
Shipping and delivery
How long does delivery take?
Shipping time depends on your location and the shipping method you choose. We offer various shipping options with different delivery times.
How can I check the status of my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking link to check the current status of your delivery.
Returns and Exchanges
What if I don't like an item?
We offer a 30-day money back guarantee for unused and undamaged items. Please contact our customer service to arrange a return or exchange.
How can I return an item?
Please contact our customer service team to authorize a return and receive further instructions. We will be happy to help you process your return.